A delivery worker named Aftab said he was left shocked and saddened after seeing a message on a customer’s order allegedly saying, “Do not send parcel with Muslim delivery boy.”
The incident, shared through a video on social media, has sparked discussion online about religious bias and everyday discrimination. However, the story later took an unexpected turn when the customer reportedly apologised and explained the reason behind the message.
In the video, Aftab can be seen reading the message on his phone and expressing disappointment over it.
“Nowadays, when it comes to religious matters, people think many times before saying anything. But when I saw this message, I felt very bad,” he said.
Aftab added that reading such a message made him wonder about the direction in which society was heading.
“I don’t know where our country is going. It feels very sad to see such things,” he said in the video.
‘Do You Still Want the Order?’ Aftab Questions Customer
While sharing his experience, Aftab said he initially felt uncomfortable and decided to ask the customer directly whether they still wanted the order delivered by him.
“Let’s ask the customer if they even want the order from me,” he said while recording the video.
However, when Aftab later visited the customer’s home to deliver the parcel, the situation reportedly changed.
According to Aftab, the customer explained that the message had been written long ago in anger and was never updated or removed from the delivery instructions.
The customer reportedly told him, “I wrote this a long time ago in anger, and now I don’t know how to remove it.”
Customer Apologises, Delivery Worker Helps Remove Message
During the interaction, Aftab said he found the customer polite and understanding. He also jokingly advised the customer about living on the third floor without a lift.
“You live on the third floor and there is no lift. If this continues, no one will come to deliver your order,” Aftab said humorously.
The customer allegedly apologised for the message and expressed concern that it was still visible in the app.
According to Aftab, the customer even asked for help in removing the message. He then guided the customer to the “How to Reach” section in the app and helped delete the delivery instruction.
